This project was conducted as a part of the course Participatory Design held by the Department of Computer Science at Stockholm University. You can view the prototype via the link at the bottom of this page.
By the use of the participatory design approach, this project aimed to identify a need within a business/organization and develop a prototype as a solution proposal for the specific need. Participatory design works with different methods to engage different types of participants in the design process. Participants, often the end users, are participating during the whole design process from the start to the end. The project included planning, implementation of 5 workshops/methods, creating a prototype and report writing.
As we (the project team) were interested in food waste, we contacted Matbanken as a collaboration partner in this project. Matbanken is a nonprofit organization that supplies donated food from grocery stores to social operations in Stockholm. They expressed the need of a more efficient workflow during deliveries. In our first workshop, ethnographic observation and contextual exploration, we identified the following issues:
The registration of goods transported in and out of the truck was made by pen and paper
The use of pen and paper to keep track of the truck's daily supply
The administrative work that the driver had to do after a shift in order to convey statistics and create delivery notes
Workshops and implementation
Result & Challenges
The result of the project, together with Matbankens' driver and business manager, was a prototype and documented workshops. After conducting the evaluation of the two slightly different prototypes, some changes were made and a final version was decided. This prototype aims to handle the digital scanning when loading and unloading goods, an overview of current stock and orders from the social operations.
The major challenges were firstly, to get the users participation in drawing and prototyping during workshop 3 and 4. Secondly, to prioritize basic functions and to keep the prototype as simple and easy to use as possible, despite the complex setting regarding food management and workflow by the driver. Due to real context testing, good communication, documentation and the involvement of the users, Matbanken received a well conducted pilot study and material to use for further work.